Company Policies
Privacy Policy
We collect your personal information (name, email address, address, phone number, credit card number etc) when you submit an order. We need this information in order to process and fulfill your order.
At checkout, you have the option of creating an account. This will save you time when placing your next order. Please note, You do not have to create an account.
We do not share, sell or give any of your personal information (name, address, phone number or email address etc) to any third party. As a security measure, we DO NOT save or store your credit card information on our website, on our computers or in paper form.
Website Security
To ensure the security of your personal information and credit card details, this website is secured with a trusted secure SSL Certificate. All transactions are secured using 256-bit encryption.
Refund Policy
Our goal is that you are completely satisfied with your purchase, If for any reason you are not satisfied, please call our customer service department at 707-259-1935 or email us at customerservice@ranchogordo.com within 30 days to arrange a return, replacement or refund. Your satisfaction is very important to us.
Shipping Policy
Rancho Gordo uses both USPS (United States Postal Service) and UPS (United Parcel Service) to deliver orders.
The following rates apply:
USPS: Flat rate shipping - $15 per 20lbs (eg 1-20lbs=$15, 20-40lbs=$30).
UPS Ground: Flat rate shipping for all orders regardless of weight - Western States $10, Central/Eastern States $12. |
