If you decide you no longer want something you purchased from ranchogordo.com, you can return it to us within 30 days of receipt of delivery for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for the shipping costs of returning your item. If you would like a return authorization label, the cost of shipping will be deducted from your refund.

All returns require a return authorization number. Please contact us at customerservice@ranchogordo.com before returning an item. Unauthorized returns will be charged a 20% restocking fee.

Quality: If you are not satisfied with the quality of a product, we can offer you a replacement or a refund within 30 days of receipt of delivery. Please contact us immediately at customerservice@ranchogordo.com. 

Damaged Items: Please inspect your items when you receive them. If they are damaged or broken in the shipment, we can offer you a replacement or a refund within 30 days of receipt of delivery. Please contact us immediately at customerservice@ranchogordo.com. 

Clay pottery: The Mixteca clay pottery will ship in a separate box from other items in your order. Please inspect your pot well when you receive it. If it is damaged or broken in the shipment, we will be happy to replace it or refund you. We cannot offer a return or replacement on the item after 90 days of purchase.

All returns require a return authorization number. Please contact us at customerservice@ranchogordo.com before returning an item.