I apologize that the posts here have been a little inconsistent. Our focus for the last month and the next weeks ahead is getting out the Christmas orders. Staff changes and DHL deciding at the last minute that they're getting out of the domestic shipping game really made this a challenge, but we're meeting it and shipping out a record number of orders. The surprise hit has been the gift box. We had it last year but maybe it's the inclusion of the Heirloom Beans book that made it a must-have this year. Maybe it's our fancy logo ribbon! UPS has been great and I think we've got the whole system down now, including sending you tracking information, but they've definitely been slower than DHL for deliveries. Keep that in mind when planning your gifts if we're shipping them.